Case Study: The Indigo Road Hospitality Group improves guest reservations and hotel operations with HelloShift

The Indigo Road Hospitality Group trains new hires in under 90 minutes with HelloShift

The Indigo Road Hospitality Group, a multi-property operator with a diverse portfolio of boutique hotels, faced a common challenge: they needed a single, affordable operations platform but their properties varied too much in size and needs for a one-size-fits-all solution. They turned to HelloShift's a-la-carte hotel operations platform to find a streamlined system that could integrate with their existing StayNTouch property management system.

HelloShift solved this by allowing each property to subscribe only to the modules it needed, such as guest messaging or housekeeping management. This flexible approach led to swift staff adoption, with new hires trained in under 90 minutes. A key result was using HelloShift's automated guest SMS to proactively offer restaurant reservations, which captured more revenue and significantly improved guest reviews. The Indigo Road group has now standardized on HelloShift for all existing and future properties.

The Indigo Road Hospitality Group