Case Study: Klockia achieves higher click-through rates with Hello Retail Search

Klockia - Customer Case Study

The customer, Klockia, faced a challenge in optimizing their e-commerce customer journey and improving the conversion rate from their website's search function, despite having a significant number of visitors using it. They partnered with their existing vendor, Hello Retail, to upgrade their search capabilities to better utilize their extensive product data and parameters.

Hello Retail implemented its Professional Search solution, which included dynamic search and filters. This upgrade had a significant measurable impact, increasing the click-through rate from 16.4% to 27.8%, raising the conversion rate from 4.24% to 5.4%, and increasing the average order size from 2,911.14 SEK to 2,974.5 SEK.

Klockia

Mathias Kilman

E-Commerce Manager