Case Study: Securitas Belgium achieves 90%+ SOC satisfaction with Hello Customer

Securitas boosts SOC satisfaction above 90% with Hello Customer

Securitas Belgium, a major security provider, faced the challenge of gathering meaningful customer feedback without using long surveys that customers would abandon. They needed a reliable way to identify at-risk customers early to improve retention and loyalty. They partnered with Hello Customer to implement a feedback solution.

The solution from Hello Customer was a simple, one-question survey sent after customer service calls. This high-response-rate system provided detailed insights through AI-analysis of comments. For Securitas Belgium, this resulted in their Security Operations Center consistently scoring above 90% satisfaction and created an effective early-warning system. Hello Customer enabled routine callbacks to dissatisfied customers and provided authentic customer voices for agent coaching.

Securitas