Case Study: Lunch Garden optimizes restaurant experiences with Hello Customer

Optimizing your services through feedback

Lunch Garden, a Belgian self-service restaurant chain with more than 60 locations, wanted to better understand customer feedback beyond a simple survey score. Using Hello Customer’s customer feedback platform, the team needed to uncover what was driving NPS results, move beyond complaints-only web feedback, and overcome initial reluctance from managers to adopt a company-wide feedback process.

With Hello Customer, Lunch Garden analyzed feedback by daypart and restaurant, added metadata to pinpoint where issues were happening, and shared insights through dashboards across district managers and branch teams. This helped them quickly identify action points such as changing fries suppliers, improve service and food quality, increase employee engagement, and react faster when scores dropped, giving them clearer visibility into best and worst practices across the chain.

Lunch Garden

Sabine Vanderveken

Marketing Director