Case Study: Liantis improves customer satisfaction with Hello Customer

Optimizing your service offering through customer feedback

Liantis, a major HR support and payroll services provider in Belgium, wanted to use customer feedback more effectively to improve service quality across its many branches and customer journeys. The company needed a way to measure satisfaction in real time, understand customer expectations better, and align teams around customer experience. Hello Customer’s feedback platform was used to capture and analyze customer feedback more frequently than the company’s previous biannual studies.

With Hello Customer, Liantis could automatically categorize feedback, surface actionable insights, and close the loop on service improvements. This helped the company quickly adjust touchpoints, such as switching from email to phone calls for one service, which led to higher customer satisfaction. According to the case study, Hello Customer enabled faster time-to-value, better customer retention, improved service delivery, and clearer customer-centric alignment across teams.

Liantis

Nicolas Maes

Marketing Director