Case Study: Society for Science streamlines data and renewals with Heller Consulting and Microsoft Dynamics 365

Society for Science streamlines renewals from 6-7 clicks to 2 with Heller Consulting

Society for Science, a nonprofit known for its science journalism and STEM programs, faced challenges with disconnected systems and manual processes that led to data duplication and security vulnerabilities. The organization partnered with Heller Consulting to implement a solution using Microsoft Dynamics 365 and Customer Insights to consolidate its data and reduce organizational silos.

Heller Consulting managed the implementation, which included integrating custom applications and using Power Automate to streamline operations. The results included a significantly streamlined user renewal process, an increase in survey responses from 1,190 to over 1,800, and better data-driven insights that saved staff time and increased departmental efficiency.

Society for Science