Case Study: Guide Dogs for the Blind unifies 16 departments with Salesforce and Heller Consulting

Guide Dogs for the Blind unites 16 departments with Heller Consulting

Heller Consulting partnered with Guide Dogs for the Blind, a nonprofit that trains guide dogs, to address a significant operational challenge. The organization had its work fragmented across 16 different teams using disparate tools, leading to poor visibility and inefficiencies in tracking dogs, clients, and donors.

The solution involved a customized Salesforce implementation, including a unique "Clients and Canines" module built on the Nonprofit Service Pack. Heller Consulting provided a comprehensive roadmap, integrated third-party tools, and prioritized accessibility throughout. The result was a unified cloud-based CRM that improved animal care coordination, enabled smarter, data-driven fundraising, and gave all departments a single source of truth.

Guide Dogs for the Blind