Case Study: Canadian Cancer Society unifies nationwide data and empowers staff with Salesforce NPSP from Heller Consulting

Canadian Cancer Society unifies 20 million contacts with Heller Consulting

The canadian cancer society, a nationwide community-based organization, faced the challenge of operating with decentralized and siloed data systems across its ten provincial divisions. This hindered collaboration and efficiency during a major organizational restructuring. To unify its operations, the Society engaged Heller Consulting to implement the Salesforce Nonprofit Success Pack (NPSP) as its new CRM platform, a complex project further complicated by mergers and the COVID-19 pandemic.

Heller Consulting built a customized solution that included a common data model to consolidate over 20 million contacts and their history. Their collaborative approach and change management leadership ensured the project was delivered on time and on budget. The result for the canadian cancer society is a single, unified platform that empowers staff to collaborate closely on donor and volunteer relationships and enables centralized understanding and reporting across the entire organization.

Canadian Cancer Society