Case Study: Cogna Streamlines LLM Workflow Debugging with Helicone

Cogna - Customer Case Study

Cogna, a company that builds enterprise software synthesis tools, faced significant challenges in debugging its complex multi-step LLM workflows. They struggled with issues ranging from unexpected prompt outputs and response quality to tracking interrelated LLM calls and pinpointing where in a chain a failure occurred. This process was time-consuming and hindered their development efficiency for their AI-powered platform.

Helicone addressed these challenges by providing a solution using its Sessions product. This tool gave Cogna a tree-like visualization of their LLM chains, which offered clear context and parent-child relationships between requests. As a result, Helicone dramatically reduced the time to investigate issues from 30-45 minutes down to 1-2 minutes and made it much easier to locate errors and share debugging information with team members.

Cogna

Edward Ayers

Research Engineer