Case Study: Waterstones achieves automated patching and full software visibility with Heimdal Security

Waterstones - Customer Case Study

Waterstones, the UK-based bookshop chain with more than 3,000 employees and 280+ stores, struggled with software patching being a manual, time-consuming task that was often overlooked. To tackle this risk, Waterstones chose Heimdal Security and deployed the Heimdal Patch & Asset Management solution to introduce a proactive, automated approach to patching and endpoint visibility.

Heimdal Security implemented its Patch & Asset Management suite—featuring a Unified Dashboard, endpoint controls, automated third‑party and OS patching, and remote rollback for cloud updates—integrating smoothly into Waterstones’ security stack. The result: devices are patched regularly, IT now has visibility into CVS/CVSS criticality scores and non‑automatable applications, and the business has saved time and resources while reducing the risk of out‑of‑date, insecure software.

Waterstones

Matt Langner

IT Service Manager