Case Study: Osborne Clarke achieves streamlined 3rd-party patching and secure remote support with Heimdal Security

International Legal Practice Rejuvenates Patching Strategy with Heimdal

Osborne Clarke, a global legal firm with 2,000+ employees and 26 offices, faced slow, resource-intensive patching and remote‑support issues: their SCCM‑integrated and prior 3rd‑party patch tools required heavy monthly maintenance, left many applications unpatched and vulnerable, and DNS/mobility problems hindered remote access. To address this, Osborne Clarke engaged Heimdal Security and adopted Heimdal’s Patch & Asset Management and Remote Desktop modules.

Heimdal Security’s Patch & Asset Management automated third‑party updates across the firm’s most used applications, significantly reducing the time spent maintaining the patch cycle, enabling the team to issue many more patches and materially improving their Microsoft Defender ATP security posture. Heimdal’s Remote Desktop resolved DNS and connectivity problems with client‑to‑client connections (working around ZScaler restrictions), saving time and resources while closing key vulnerability and support gaps for Osborne Clarke.

Osborne Clarke