Case Study: MedicalCor achieves 20% fewer inbound calls with Hear

MedicalCor’s 20% Drop in Inbound Calls

MedicalCor, a leading dental clinic in Romania, faced significant challenges with its contact center, including a lack of visibility into call reasons, manual quality assurance, and missed revenue opportunities from mishandled inquiries. To address these issues, they turned to the Hear platform to automate and analyze patient communications.

By implementing Hear, MedicalCor automated 100% of its quality assurance and gained real-time insights into every call. The solution provided automated summaries and performance tracking, which led to a 20% reduction in inbound calls and a 95% drop in manual listening. This allowed the clinic to quickly identify and fix service gaps, dramatically improving efficiency and patient support.

MedicalCor

Andreea Soleriu

Call Center Director