Case Study: NHS Wales Health Board improves junior doctor rota experience with HealthRota

NHS Wales Health Board boosts rota satisfaction by 41% with HealthRota

The customer, an NHS Wales Health Board, faced challenges with its junior doctor rota system, including inefficiency and poor work-life balance, which were exacerbated by the COVID-19 pandemic. The health board partnered with the vendor HealthRota to implement its e-rostering platform for healthcare workforce management.

HealthRota's digital solution streamlined the rostering process, making it easier for staff to access their schedules and request leave. The implementation resulted in a significant 41% increase in the average user satisfaction score. Specific improvements included a 69% enhancement in roster access and a 52% improvement in the ease of taking leave, leading to greater flexibility and a better work-life balance for junior doctors.