Case Study: University Hospitals Sussex NHS Foundation Trust improves ED doctor retention with HealthRota

University Hospitals Sussex NHS Foundation Trust boosts doctor satisfaction to 73% with HealthRota

The customer, University Hospitals Sussex NHS Foundation Trust, faced a significant challenge with low staff satisfaction, high burnout, and high turnover among its emergency department doctors. A key issue was the inflexibility of traditional shift rotas. To address this, the trust partnered with the vendor HealthRota to implement a new workforce management solution.

HealthRota implemented an annualised hours and self-preferencing rota system. This allowed doctors to choose their shifts and block out unavailable dates up to a year in advance. The results were substantial: a 106% increase in consultants and registrars over five years, the elimination of junior doctor locum costs, and 73% of doctors reporting they were very satisfied with rostering. HealthRota's solution directly improved staff retention and work-life balance.

University Hospitals Sussex NHS Foundation Trust