Case Study: Utah Cancer Specialists Doubles Online Card Revenue with HealthPay24

How Utah Cancer Specialists Doubled Online Card Revenue and Automated Reconciliation using HealthPay24

Utah Cancer Specialists, the largest cancer treatment facility in the Intermountain area, needed a better online payment portal to replace a patchwork solution that was difficult to use, especially on mobile, and lacked payment plans, e-statements, and notifications. These limitations made it hard for patients to self-serve and created a manual, time-consuming process for staff.

HealthPay24 implemented a patient payment platform integrated with Centricity to support online patient payments, payment plans, discounts, financial assistance, and automated reconciliation. With HealthPay24, Utah Cancer Specialists doubled online patient payment revenue by 100% in less than a year, reduced monthly workload by at least 10%, and achieved a 4.7/5.0 consumer satisfaction score.

Utah Cancer Specialists

Patrick Shields

Director of Business Services