Case Study: OSS Health simplifies patient billing and boosts online payments with HealthPay24

How OSS Health Transformed Their Patient Payment Efforts While Reducing the Cost Per Transaction

OSS Health partnered with HealthPay24 to simplify a disjointed billing environment that involved two separate billing platforms. The health system wanted to make the experience feel like one unified system for patients while also reducing its cost per transaction.

HealthPay24 implemented an integrated payment solution that connected in real time with OSS Health’s registration and multiple billing systems, creating a consolidated view for post-service payment workflows. As a result, OSS Health increased online payments to 111% above baseline, achieved 70% adoption of online payment methods, and averaged 10,120 online payments per month, while giving patients a one-stop portal to view and pay all of their bills.

OSS Health

Keith Beck

Director of Revenue Cycle