Case Study: Bingham Memorial Hospital increases card revenue with HealthPay24

How Bingham Memorial Hospital Pivoted their Patient Financial Engagement Strategy and Increased Monthly Card Revenue

Bingham Memorial Hospital, a nonprofit hospital in Blackfoot, Idaho, needed a patient payment platform that could integrate smoothly with its EHR, Paragon, while making it easier to enter, reconcile, and collect payments. The hospital also wanted a better way to capture copays and outstanding balances at point of service, plus a more efficient process for managing non-patient accounts receivable.

HealthPay24 implemented an integrated patient payment platform and cash management solution that worked with Paragon to automate reconciliation, streamline posting, and support discounts, payment plans, refunds, and non-patient GL items. With HealthPay24, Bingham Memorial increased monthly card revenue from $350,000 to $900,000 in less than a year, improved deposit reconciliation, reduced errors and days to collect, and earned a 4.51/5.0 patient satisfaction score from portal users.

Bingham Memorial Hospital

Garrett Moulton

Director of Finance