Case Study: Receptive scales three national brands with Healthie

Receptive runs three businesses across 50 states with Healthie

Receptive, a company operating three distinct healthcare brands (Pettable, ADHD Advisor, and Top Nutrition Coaching), faced significant operational challenges after outgrowing a platform that couldn't support national scale. Their previous system lacked time zone-aware scheduling, leading to high no-show rates, refunds, credit card disputes, and patient dissatisfaction. They needed a solution that could handle automated scheduling, intake, and documentation across all 50 states.

Healthie provided a highly configurable platform that replaced manual workflows with automation for all three brands. The solution included a white-labeled build for Pettable, a custom charting workflow for ADHD Advisor, and the use of Healthie's ClaimMD integration to eliminate Top Nutrition Coaching's third-party billing. As a result, clinicians reported increased capacity, one brand entirely automated its billing, and Receptive positioned itself for continued scaling without adding operational overhead. Healthie's platform successfully supported three different business models simultaneously.

Receptive