Case Study: Pro Health Psychiatry reduces cancellations and scales operations with Healthie

Pro Health Psychiatry cuts cancellations from 15-20% to 4-5% with Healthie

Pro Health Psychiatry, a rapidly growing telehealth psychiatric practice, faced operational bottlenecks with their previous EHR that led to a high patient cancellation rate and a staffing model that required adding administrative personnel for every new provider hired. To address these challenges, they turned to Healthie's API-first platform.

By leveraging Healthie's extensible API to automate their intake process end-to-end, Pro Health Psychiatry drastically improved efficiency. The solution delivered a 75% reduction in cancellations, decoupled administrative staffing from provider growth, and enabled a seamless multi-state expansion. Healthie provided the operational infrastructure necessary for the practice to scale effectively.

Pro Health Psychiatry