Case Study: Vanderbilt University Medical Center strengthens revenue cycle vendor management with Healthfuse

Vanderbilt University Medical Center strengthens vendor management for $3.8B NPR with Healthfuse

Vanderbilt University Medical Center (VUMC), a major academic medical center, faced challenges in managing its revenue cycle vendors effectively. With over $3.8B in net patient revenue and 700,000+ monthly claims, VUMC relied on outsourced vendors but lacked the tools to audit them properly, relying instead on vendor self-reporting to gauge performance. They partnered with Healthfuse to implement its comprehensive dashboard solution to gain visibility and control.

Healthfuse provided a dashboard that delivered a clear view of performance across every vendor, establishing clear KPIs and monthly scorecards. This allowed for more productive and transparent vendor meetings, where data was presented and used to coach vendors through resolutions. The solution strengthened VUMC's revenue cycle vendor management and results.

Vanderbilt University Medical Center