Case Study: Nebraska Methodist Hospital improves collections transparency and reduces bad debt with Healthfuse

Nebraska Methodist Hospital - Customer Case Study

Nebraska Methodist Hospital, part of Nebraska Methodist Health System, is a 816-bed not-for-profit acute care hospital serving Omaha and Western Iowa. The hospital relied on the same early-out vendor for years, but patient complaints increased and bad debt collections spiked in the first three weeks after agency placement, driving up cost to collect. Nebraska Methodist Hospital turned to Healthfuse to analyze the vendor’s processes and improve transparency.

Healthfuse implemented a process audit using its AutoAudit rules-based auditing tool, which reviewed activity and dialer files, flagged account issues, and supported call-audio auditing and vendor coaching. Working collaboratively with Nebraska Methodist Hospital and its vendors, Healthfuse helped improve collection and bad-debt processes, delivering a 45% improvement in outsourcer productivity, $131K in invoicing errors recovered, $16.5M in incremental cash factor improvement, and $786K in cost savings.

Nebraska Methodist Hospital

Michaela Thomsen

Director of Patient Financial Services