Case Study: Mercy Medical Center achieves $21M+ in cost savings and net collection gains with Healthfuse

Mercy Medical Center - Customer Case Study

Mercy Medical Center, a Baltimore-based Catholic healthcare facility and teaching hospital, was struggling to get a clear return on investment from multiple revenue cycle outsourcing vendors, including collections agencies and Medicaid eligibility companies. With inconsistent reporting and inefficient self-pay processes, the organization lacked reliable data to objectively evaluate performance or determine which vendor relationships were truly working.

Healthfuse helped Mercy Medical Center build a new vendor management strategy with uniform performance visibility, using consolidated reporting and standardized scorecards to compare vendor outcomes. Healthfuse then managed vendor selection, contract negotiations, two new self-pay vendors, and five technology implementations, delivering more than $21 million in cost savings and net collections improvements, $28.4 million in annual self-pay collection yield, a 7.5:1 ROI, and $789K in self-pay performance improvement.

Mercy Medical Center

Justin Deibe

Chief Financial Officer