Case Study: Cooper University Health Care achieves 53:1 ROI and higher vendor recoveries with Healthfuse

Cooper University Health Care - Customer Case Study

Cooper University Health Care partnered with Healthfuse to address declining collection rates and the growing complexity of managing multiple vendors for aged insurance collections and underpay recovery. The health system needed a more efficient way to evaluate vendor performance, improve compliance, and better understand which accounts were actually being worked.

Healthfuse conducted a regression and collection analysis, using its automated rules-based auditing tool to identify gaps in outsourced account activity and payer follow-up. Based on those findings, Cooper redesigned its third-party collections process with primary and secondary collection efforts, resulting in a 112% increase in vendor recoveries, a 36% improvement in A/R inventory reconciliation, $1.8M in average annual yield over four years, $310,000 recovered from over-invoicing, and a 53:1 ROI.

Cooper University Health Care

Charles Reitano

VP Revenue Cycle