Case Study: a large PEO company reduces benefits support calls with Healthee

Optimize your full-service PEO platform with Healthee

a large PEO company was facing significant challenges in managing its clients' benefits. It struggled with operational inefficiencies during open enrollment, which overburdened its customer success teams with high volumes of inquiries. The company also lacked adequate data analytics for effective decision-making, making it difficult to implement cost containment strategies while improving the healthcare experience for end-users, all of which threatened client retention.

Healthee provided its AI-powered platform to create a one-stop shop for healthcare needs. The solution included personalized plan recommendations, coverage information, cost comparisons, and access to a personal health assistant named Zoe. By partnering with Healthee, the PEO saw a 70% reduction in calls related to open enrollment and health benefits, alongside an increase in customer satisfaction, a reduction in churn, and an increase in the percentage of deals closed.