Case Study: Denver Health Medical Plan improves care management with HealthEdge

Denver Health Medical Plan - Customer Case Study

Denver Health Medical Plan (DHMP), a non-profit health plan, faced the challenge of managing a complex member population with limited resources while trying to move beyond basic regulatory compliance to deliver effective, individualized care management. Although they were already a customer of HealthEdge and using its GuidingCare platform, the tool was outdated and underutilized, hindering their transformational goals.

HealthEdge worked with DHMP to upgrade their GuidingCare platform and provided crucial expertise through collaborative "ride-alongs." This partnership helped DHMP's care teams fully leverage the tool's capabilities, leading to optimized processes and improved job satisfaction for staff. While the solution did not make the work easier, it enabled the plan to do a better job by providing more comprehensive member information and increasing opportunities for engagement. As a result of this successful re-engagement, DHMP is now considering additional HealthEdge solutions to further its digital transformation.

Denver Health Medical Plan

Christine Seals-Messersmith

Denver Health Medical Plan