Case Study: The London Clinic achieves faster shortfall collection with Healthcode’s Shortfall Collection Service

The London Clinic processes thousands of invoices with Healthcode’s Shortfall Collection Service

The London Clinic, the UK's largest independent charitable hospital, faced a time-consuming challenge in collecting patient shortfall payments from private medical insurance bills. Healthcode's Shortfall Collection Service was implemented to automate this difficult process and ease the administrative burden on their accounts team.

Healthcode's solution automated the identification of patient liabilities and provided a secure online payment portal for patients through patientzone. This resulted in a substantial boost to hospital funds, with thousands of invoices processed efficiently. The service provided timeliness and acted like an extra pair of hands for The London Clinic's operations team.

The London Clinic