Case Study: Kansas City Bone & Joint Clinic achieves nearly 25% higher patient throughput with HealthCo Information Systems

Kansas City Bone & Joint Clinic’s usage of Centricity Practice Solution helps boost patient throughput by almost 25%

Kansas City Bone & Joint Clinic (KCB&J) is a long‑standing orthopedic practice facing growing patient demand and pressure to maintain throughput, follow‑up and profitability despite declining reimbursements. With nine physicians and tens of thousands of annual visits, the clinic needed a way to manage higher volumes without overburdening staff or compromising patient care.

KCB&J implemented GE Healthcare’s Centricity Practice Solution and customized it extensively—building forms, automating workflows, using in‑room scribes and leveraging claims analytics and remote access. As a result the clinic boosted patient throughput by nearly 25%, sped reimbursements (cutting receivables over 91 days by up to 12%), improved patient and physician satisfaction, and expanded daily capacity while maintaining profitability.

Kansas City Bone & Joint Clinic

Hilary Bias

System Administrator