Case Study: Virginia Women’s Center achieves streamlined workflow and improved patient care with HealthCo Information Systems

Centricity Practice Solution helps Virginia Women’s Center streamline workflow, enhance patient care, and enjoy an impressive return on investment

Virginia Women’s Center (VWC) is a multi‑site women’s health practice in the Greater Richmond area serving tens of thousands of patients annually. As the practice expanded services and patient volume, leadership faced increasing chart burdens, slow turnaround, high costs and limited chart access, prompting a search for an integrated electronic solution to improve quality, safety and workflow efficiency.

VWC implemented GE Healthcare’s Centricity Practice Solution—combining EMR, practice management and a patient portal—customized to their specialty workflows and supported by phased rollout and training. The system streamlined documentation and scheduling, reduced errors, enabled rapid patient identification for recalls and research, drove 70–80% patient portal adoption, earned a HIMSS Davies Award, and delivered strong financial results (maintained profitability during implementation and ~19% profitability growth afterward, with receivables averaging 22 days).

Virginia Women's Center

Kay Stout

Managing Partner & Clinical Informatics Director