Case Study: South Shore Orthopedics doubles collections with Health iPASS

South Shore Orthopedics doubles collections with Health iPASS

South Shore Orthopedics (SSO), an orthopedic practice serving southeastern Massachusetts, was facing significant financial challenges. The practice was struggling with high patient collection costs and long delays in receiving patient payments. To address these issues, SSO selected the patient intake and payment platform from vendor Health iPASS after a competitive evaluation process.

By implementing the Health iPASS solution for check-in and payment collection, SSO achieved dramatic results. The vendor's platform led to a doubling of collections in the first year and achieved a nearly 80% patient adoption rate. A key outcome was that Health iPASS facilitated 95% of all patient payments being collected through its system, with 87% of patients putting a card on file for automatic payment. The practice manager praised the platform, including features like Smart Deposits, and deemed the decision to adopt Health iPASS a "no-brainer."

South Shore Orthopedics