Case Study: Orthopedic Center of Palm Beach County boosts patient payment collections with Health iPASS

OCPBC - Customer Case Study

The Orthopedic Center of Palm Beach County (OCPBC), a provider with 18 surgeons across 10 locations, struggled with the rise of high deductible health plans and collecting patient payments. The practice leadership sought an easier and more reliable way to manage its patient revenue cycle and was concerned about how its older patient population would adapt to new technology. They turned to Health iPASS for its patient payment solution.

Health iPASS implemented its intuitive check-in kiosks, which were quickly embraced by patients and allowed them to check in within 30 seconds. The solution delivered significant results for OCPBC, including a 94-96% patient opt-in rate for keeping a card on file and a 33% increase in patient payment collections in the first year. Over four years, collections soared to a 117% increase, which Health iPASS helped make simple and effective for both staff and patients.

OCPBC

John Hornberger

Chief Executive Officer