Case Study: Orthopedic Center of Palm Beach County boosts patient payment collection with Health iPASS

OCPBC boosts patient payment collection 117% with Health iPASS

The Orthopedic Center of Palm Beach County (OCPBC), a practice with 18 surgeons and 10 locations, struggled with the rising challenge of collecting patient payments due to the prevalence of high-deductible health plans. They partnered with Health iPASS to find a more efficient and reliable way to manage their patient revenue cycle, though they were initially concerned about technology adoption among their older patient population.

By implementing the Health iPASS solution, OCPBC enabled patients to check in within 30 seconds. The platform was well-received, with a remarkable 94-96% of patients opting to keep a card on file for residual balances. Using Health iPASS led to a significant 33% increase in patient payment collection in the first year, which grew to a 117% increase over four years, transforming the practice's financial operations.

OCPBC