Case Study: Large Hospital increases patient satisfaction from 60% to over 90% with Health Catalyst Analytics Platform

How One Hospital Embraced Patient Satisfaction Transparency

Large Hospital faced rising healthcare consumerism and the need for greater transparency in physician ratings and patient feedback. To address scattered online reviews and physician resistance to public ratings, the hospital partnered with Health Catalyst, using the Health Catalyst® Analytics Platform (Late-Binding™ Data Warehouse architecture) to source and manage patient survey data for display on its own website.

Health Catalyst’s platform screened and stored survey results in a physician transparency data mart, enabling the hospital to publish star ratings and patient comments with a governance and appeals process, while coupling physician education and incentives to the initiative. The effort yielded measurable gains: patient satisfaction rose from 60% to over 90%, a 98% comment acceptance rate was achieved through mitigation processes, and roughly 85% of more than 11,000 comments were positive—demonstrating the impact of Health Catalyst’s analytics-driven solution.