Case Study: Akamai validates app performance and builds sales credibility with HeadSpin

HeadSpin’s innovative platform gives Gareth and his team an easy and efficient way to test customers’ app performance

Akamai, the global leader in Content Delivery Network (CDN) services, needed a credible, scalable way to demonstrate how its end-to-end solution could improve mobile app performance and reliability for customers. Existing testing tools were expensive, unreliable, and fixed‑line, and manual testing was too slow and error‑prone — so Akamai turned to HeadSpin and its mobile experience platform to get real‑world, actionable insights into app behavior.

HeadSpin provided Akamai with access to 22,000+ real devices in 150+ locations on real networks, delivered via a browser‑based platform that required no code changes and included custom support. This enabled Akamai to pinpoint issues (e.g., connection reuse, caching), validate before‑and‑after performance gains, and give sales teams sophisticated, trust‑building reports — helping Akamai win a top 20 U.S. retailer, improve sales credibility, and consistently validate customer performance improvements.

Akamai

Gareth Ouellette

Senior Director, Project Management