Case Study: Global Brand and Customer Experience Agency achieves simplified device testing and improved app performance with HeadSpin

HeadSpin Empowers Global Agency to Simplify Device Testing and Enhance App Performance

Global Brand and Customer Experience Agency, a worldwide brand and CX agency, needed a simpler alternative to its internal device lab and better visibility into user experience and app performance. Its distributed teams, including a group in Poland, also faced location-based testing restrictions for a client app available only in the US and Canada. The agency turned to HeadSpin to support mobile app testing and performance analysis on real devices.

HeadSpin provided access to remote US test devices and a global device infrastructure, enabling the agency to test location-specific features, run automation and regression testing, and debug apps in real time without managing internal devices. With HeadSpin’s performance monitoring and AI-powered recommendations, the agency gained deeper performance visibility, improved collaboration across global teams, and resolved issues faster across pre- and post-release cycles.