Case Study: Kiva Sales & Service saves 80+ hours per week with Headset Vault

Kiva Sales & Service saves 80+ hours per week with Headset

Kiva Sales & Service, a cannabis distributor and subsidiary of Kiva Confections, faced significant challenges in accessing and standardizing real-time inventory data from its vast network of retail partners. The variability of point-of-sale systems and a lack of product naming standardization made it technically difficult and time-consuming to obtain clean, actionable data needed for efficient distribution. To overcome this, they turned to Headset and implemented its Headset Vault service.

Headset provided a solution through Headset Vault, which offered direct access to a data warehouse with clean, normalized inventory data from over 100 of Kiva's retail partners. A key differentiator was the inclusion of Metrc package ID, which solved the data translation problem. The implementation was quick, and by integrating this data into their existing systems, Kiva Sales & Service saved an estimated 80 hours per week in labor, improved order accuracy, and reduced their accounts receivable balance by over $3 million.

Kiva Sales & Service