Case Study: The University of Winchester improves phone service efficiency and personalization with HeadChannel

The University of Winchester boosts phone service efficiency with HeadChannel's 5-developer CRM integration

The University of Winchester needed a more efficient and personalized telephone system to handle the high volume of calls from students, staff, and other stakeholders. To address this challenge, they partnered with vendor HeadChannel to integrate their Mitel-based phone system with their Radius CRM.

HeadChannel developed a solution that integrated the Mitel phone system with the Radius CRM, creating desktop and web applications. This integration automated manual tasks, freeing staff from administrative duties and providing immediate access to caller information. The results included greater productivity, efficiency, collaboration, and a more personalized service for callers. HeadChannel successfully helped the University of Winchester build a significantly improved and effective telephone service.

The University of Winchester