Case Study: NHS Property Services improves customer communication and process automation with HeadChannel's Customer Portal

NHS Property Services improves customer portal efficiency with HeadChannel

HeadChannel was engaged by NHS Property Services to develop a Customer Portal that would enhance customer interaction and automate processes. The challenge was to create a robust solution that integrated with several external systems, providing up-to-date information to reduce the reliance on contact centres and free up the customer service team from repetitive tasks.

HeadChannel implemented a solution using the ABP.io framework hosted in Azure, featuring a modular monolith architecture with an ASP.Net Core web API and an Angular front end. This provided a rich, interactive experience across devices while integrating real-time data from third-party systems. The solution successfully automated processes, gave customers unlimited access to information for tracking queries, and allowed the NHS Property Services team to focus on more complex cases.

NHS Property Services