Case Study: MGE Underground achieves dramatic time savings and improved operational uptime with HCSS and 811spotter integration

MGE Underground Streamlines Call-Before-You-Dig Ticketing with New HCSS Marketplace Partner 811spotter

MGE Underground, a utility infrastructure contractor, was struggling to keep up with renewal timelines for thousands of 811 tickets as the company grew. Their manual process of managing spreadsheets, emails, robocalls, and renewals was time-consuming and led to expired tickets, downtime, and added labor costs. HCSS helped address this challenge through 811spotter, part of the HCSS Marketplace.

HCSS and 811spotter implemented an automated ticket management solution that centralizes 811 information, improves visibility for office and field teams, and integrates with HeavyJob to eliminate double entry. The system manages about 2,500 monthly tickets for MGE Underground, equivalent to three full-time employees, and handled 12,000 tickets in one year, helping improve operational uptime and save significant time.

MGE Underground

Daniel Martin

Lead Project Manager