Case Study: MGE Underground streamlines 811 ticket management with HCSS and 811spotter

MGE Underground manages 12,000 tickets a year with HCSS and 811spotter

MGE Underground, a utility infrastructure contractor, faced challenges managing thousands of complex 811 "call before you dig" tickets manually. Their time-consuming process using spreadsheets and emails led to frequent expired tickets, work stoppages, and significant financial losses. They turned to HCSS and its marketplace partner, 811spotter, for a solution.

The solution from HCSS partner 811spotter was an automated software platform that integrated with their systems. It streamlined ticket management, providing central visibility and automatic renewals. This HCSS integration delivered dramatic results, managing 12,000 tickets annually and doing the work of three full-time employees. This eliminated costly down days and dramatically improved MGE's operational uptime.

MGE Underground