Case Study: Mid-Market Departmental Store Chain achieves scalable multichannel eCommerce, 40% higher throughput and 30% faster response with HCL Commerce

HCL Helps Expand Multichannel Capabilities Through a Scalable Ecommerce Platform

Mid-Market Departmental Store Chain, an Australian retailer with over 300 stores, engaged HCL Commerce to build a multi-channel retail capability and overcome scalability and performance issues in its eCommerce roadmap ahead of a first go‑live. The client needed a stabilized, scalable platform to attract and enable customers across channels, and HCL Commerce was brought in to take ownership of the existing Hybris application and drive the omni‑channel rollout.

HCL Commerce implemented full ownership of the release with 24/7 onsite‑offshore support, Hybris performance re‑engineering, data and test management, and infrastructure optimization (web/app server and OS tuning). As a result, the new portal launched on time, now supports current customers and future growth, and saw measurable improvements — concurrency and throughput up 40%, page response times improved by 30% — with the production and UAT defect backlog cleared within three months by HCL Commerce.