Case Study: Leading eCommerce Solutions Providing Company achieves increased site traffic and sales with HCL Commerce

A Leading Ecommerce Provider Increases Site Traffic and Sales With The Help of HCL’s Solution

Leading eCommerce Solutions Providing Company, a provider of eCommerce platforms for retailers and brands, partnered with HCL Commerce to redesign and operate its web storefront and backend systems. The customer needed a partner to deliver eCommerce technology, hosting, order fulfillment, merchandising, CRM, online marketing and 24/7 application support while moving to an onshore/offshore delivery model and modernizing a legacy, non‑modular application stack.

HCL Commerce implemented an onshore‑offshore delivery model, migrated legacy architecture to a modular platform, delivered search‑engine optimization, multi‑channel integration, order management (including Sterling DOM), a database‑independent test framework and 24x7 ODC support. As a result, site traffic and ratings rose (pages appearing in the top three search results), sales increased, time‑to‑market improved (site launched in two weeks vs. three months), uptime exceeded 99.5%, SLA resolution times fell from 6.5 to 3.5 days, onboarding dropped to four weeks, and regression testing effort was cut by 50%.