Case Study: Incyte Diagnostics achieves 107% sales growth with hc1

Incyte Dx Eliminated Data Silos and Streamlined Operations to Exceed Sales Growth Targets by 107%

Incyte Diagnostics, a leading clinical pathology laboratory, was struggling with multiple sales systems, email, and spreadsheets that created data silos, tedious workflows, and little real-time visibility into sales, revenue, and client health. To support expansion into new markets, the company turned to Hc1 and its healthcare-centric CRM to streamline operations and centralize information.

Hc1 implemented a secure platform to centralize client data, track sales activities, improve data storage, and provide real-time analytics, giving reps more field time and helping teams manage client issues proactively. The results were strong: Incyte Diagnostics exceeded its sales growth goal by 107%, retained 99.51% of current business, reduced Client Services workload by 6.25%, and gained 32 additional days of field time for sales reps.

Incyte Diagnostics

Nate Koenig

Chief Marketing Officer