Case Study: North Memorial Health Care achieves real-time intelligence and 50% reduction in unreimbursed high-cost test orders with Hc1

How a Major Health System Uses Real-Time Intelligence to Improve Care

North Memorial Health, a Minnesota-based health system that includes a Level 1 trauma hospital and a laboratory performing over 1.6 million tests annually, faced fragmented care data across four separate IT systems. Those silos produced static, outdated information, duplicated work across departments, and made it difficult to pinpoint root causes of recurring issues—ultimately hurting service and patient care.

By consolidating clinical, provider, and business data on the hc1 platform built on AWS, North Memorial gained real-time dashboards, workflow automation, and coordinated communication that delivered instant, actionable insights to clinicians. Within days they targeted problem areas, saved a major account, and over time achieved a 50% reduction in high-cost unreimbursed test ordering and a 127% shift from obsolete T3 testing to Total T4—reducing costs, improving diagnoses, and boosting retention and service quality.

North Memorial Health Care

Bobbi Kochevar

Director of Diagnostic Therapy & Care Management