Case Study: TextExpander strengthens distributed collaboration with Haystack

How TextExpander Connects a Creative, Geographically Diverse Team

TextExpander, a software company with a geographically diverse team spread across nine countries and 11 time zones, faced the challenge of connecting its distributed employees and centralizing its scattered organizational knowledge. Their reliance on email, Slack archives, and Google Drive made finding verified, up-to-date information difficult, especially for new hires. To support their shift to asynchronous work and strengthen their culture, they partnered with the vendor Haystack to implement its platform as a central hub.

The solution from vendor Haystack provided a centralized, searchable home for all company documentation, integrated with Slack for easy access. Key results included improved verification of information via a 'verified' badge, the creation of a fun and engaging employee experience with features like the Name Game and employee map, and a more streamlined onboarding process. Haystack became TextExpander's single source of truth, successfully reducing email dependency and fostering connections across their distributed team.

TextExpander

Rex Mann

Customer Success Manager