Case Study: Novo builds a connected global employee community with Haystack

How Novo Supports a Tight-Knit Global Employee Community

Novo, an award-winning small business banking platform, needed a way to maintain a tight-knit company culture and ensure consistent, reliable information sharing across its fast-growing, global workforce spread across four continents. Their previous system, which relied on multiple disparate platforms like Google Drive, Jira, and Confluence, created confusion as employees struggled to find the most current information, leading to potential errors from outdated documents.

To solve this, they implemented Haystack as their central hub for communication and knowledge. The Haystack platform provided a single, secure source of truth for everything from newsletters and policy documents to all-hands updates and confidential company videos. This eliminated the confusion of multiple information sources, ensured employees always had access to accurate data, and streamlined cross-departmental collaboration. The team at Novo reported that the solution made sharing concise information much easier and provided the security needed for internal communications.

Novo

Natalie Fernandez

Internal Comms Manager