Case Study: NerdWallet strengthens internal communications and employee engagement with Haystack

How NerdWallet Supports a Collaborative, Consumer-Centric Culture

NerdWallet, a platform providing financial guidance to consumers and businesses, faced the challenge of managing scattered internal information across multiple tools like email and Slack. This lack of a central, reliable source of truth made it difficult for employees to find critical resources and for the internal communications team to streamline updates. To support their growing and remote-first team, they needed a unified solution to consolidate knowledge and improve internal comms, leading them to implement the Haystack platform.

The solution from Haystack provided NerdWallet with a centralized intranet that became the single source of truth for all company information. The platform streamlined communications, cut down on duplicative effort, and offered powerful features like targeted broadcasts and engagement analytics. The results were overwhelmingly positive, with employees embracing Haystack as a core part of their culture. It improved the searchability of information, strengthened collaboration across departments, and provided the scalable, secure processes needed after the company's IPO.

NerdWallet

Sara Colvin

Senior Manager Internal Communications II