Case Study: FACE FOUNDRIÉ keeps its franchise network connected with Haystack

FACE FOUNDRIÉ keeps 57 franchise locations connected with Haystack

FACE FOUNDRIÉ, a rapidly growing national franchise of facial bars, faced a challenge in maintaining consistent communication and knowledge sharing across its dozens of locations. They were using a limited SquareSpace website that was not designed for this purpose, making it difficult to seamlessly share information and onboard new franchisees. This created a need for a more comprehensive intranet platform, leading them to seek a solution from Haystack.

Haystack implemented its intranet platform to serve as a central hub for FACE FOUNDRIÉ. The solution provided individual logins, robust search capabilities, and a mobile app, replacing their inefficient weekly emails. The results were transformative, creating a single source of truth for the entire organization. Franchisees gained instant access to operational manuals and brand guidelines, while corporate staff could delegate more effectively. Haystack improved engagement through features like comments and notifications, ensuring critical information was seen and brand consistency was maintained across all locations.

FACE FOUNDRIÉ