Case Study: Riviera Utilities boosts employee engagement and internal communications with Haystack

Building and Supporting Communities with Riviera Utilities

Riviera Utilities, a municipal utility provider serving a rapidly growing county, faced the challenge of connecting its diverse and often non-desk workforce with a modern, easy-to-use digital employee experience. Their legacy systems were difficult to access and lacked engagement, so Communications Coordinator Lily Jackson sought a plug-and-play intranet solution from a vendor like Haystack that was both simple to administer and intuitive for employees of all technical skill levels.

By implementing the Haystack intranet, dubbed "Tailgate," Riviera Utilities solved its accessibility issues and unified its communication. The solution was a resounding success, achieving 100% employee adoption within just one week of its launch. The platform's mobile accessibility and engaging feed significantly improved internal storytelling and information sharing. The successful implementation was so impactful that it contributed to Riviera Utilities winning an Excellence in Public Power Communications Award in 2023.

Riviera Utilities

Lily Jackson

Communications Coordinator