Case Study: Cuyahoga County achieves a unified, user-friendly information hub with HawkSearch

Cuyahoga County - Customer Case Study

Cuyahoga County’s official site, CuyahogaCounty.us, is a primary information hub for millions of Ohio residents but struggled to connect users with the services they needed. The county’s legacy search couldn’t surface content from 90+ subsidiary sites, returned thousands of irrelevant results for common queries, and lacked filters or clear event navigation, making it difficult for residents to find timely, practical information.

By implementing Hawksearch, the county added federated search across all subsidiary sites, relevancy tuning with boost/bury rules, smart autocomplete, and faceted navigation on responsive pages. The upgrade turned the site into a unified information hub with more accurate results and easier refinement, increasing pages per session by 12%, district traffic users by 15%, and reducing bounce rate by 5% while improving overall user satisfaction.

Cuyahoga County