Case Study: US Refuse improves route visibility and billing efficiency with Hauler Hero

US Refuse cuts billing time 95% with Hauler Hero

US Refuse, a family-owned waste management company, was facing operational challenges due to its reliance on paper route sheets. Their previous software lacked basic usability and reporting features, which limited visibility into service completion and made it difficult to address customer complaints. This outdated process prompted them to seek a solution from the vendor, Hauler Hero, to streamline their operations.

Hauler Hero provided a comprehensive software solution that connected US Refuse's drivers and office in one system. The implementation gave the company real-time route visibility, allowing drivers to document service issues with photos and notes directly from the field. The results included drastically fewer customer complaints, full visibility across dozens of trucks, and faster payments through an online customer portal. The solution from Hauler Hero empowered US Refuse with the documentation and accessibility needed to efficiently manage hundreds of customers.

US Refuse